Terms and conditions

ABOUT THE COMPANY

• Name or business name: OMAR REYES CASTRO
• Trademark and trade name: VULCANO TREKKING, registered with the Spanish Patent and Trademark Office under No. 469,857.
• Tax ID No.: 45863248Y
• Registered address: CALLE REAL 33B, ESCALERA 1, PUERTA 4, Postcode: 35630, ANTIGUA, LAS PALMAS.
• Canary Islands General Tourism Register:
• Tourism Intermediary No.: I-0005093.1 and Active Tourism company for the following activities with their respective codes:
• HIKING: TA-2-0026372.36
• MOUNTAINEERING: TA-2-0026372.13
• TREKKING: TA-2-0026372.41
• Professional activities (CNAE): Company registered under codes 7912 (Tour operator activities) and 9319 (Other sporting activities).
• Economic activities (IAE): 883 (Tourist Interpreters and Guides), 755 (Travel Agencies) and 967.2 (Sports Schools and Training Services).
• Civil Liability and Accident Insurance Company: Occident GCO, S.A. de Seguros y Reaseguros
• Memberships: Activa Canarias (Association of Active Tourism Companies of the Canary Islands).
• Professional certificate: Guide for low and medium mountain routes (AFDA0611).
• Professional accreditation: Official Canary Islands Tourist Guide, nº GTCAN-4243.
• Regional authorisation for private transport: Leisure and recreational activities with special equipment (XPC)

These general conditions govern solely and exclusively the use by the visitor (hereinafter USER) of the website https://vulcanotrekking.com (hereinafter WEBSITE), owned by VULCANO TREKKING.

Access to the VULCANO TREKKING WEBSITE implies unreserved acceptance of these General Conditions of Use, which the USER affirms to fully understand. When the client accepts the conditions of the contract, they do so with full knowledge that any activity in nature may involve unforeseen changes to the programme of the event, and therefore accepts under their sole and entire responsibility the possible consequences that may arise as a result of such changes. After the start of the activity/experience, VULCANO TREKKING reserves the right to alter, change or omit without prior notice any part of the itinerary, means of transport, etc. for logistical, climatological or security reasons or due to circumstances beyond its responsibility.

1. INFORMED CONSENT/RESPONSIBLE DECLARARION AND ACCEPTANCE OF THE GENERAL AND SPECIFIC TERMS AND CONDITIONS

Participation in activities organised by VULCANO TREKKING implies that you have read and accepted the terms and conditions of participation, safety regulations and informed consent applicable to the booked activity.

Before the start of the activity, participants will receive information regarding:

• Characteristics of the route or experience;
• Health status and recommended physical requirements;
• Necessary equipment;
• Risks inherent to the natural environment and hiking;
• Safety and environmental regulations;
• Possible limitations or applicable conditions.
• Privacy policy and use of images

The completion and acceptance of the informed consent form may be done digitally or in person and is a mandatory requirement for participation in the activity.

VULCANO TREKKING reserves the right to refuse admission or participation if it considers that a participant’s physical condition, age, equipment or behaviour may compromise their own safety, that of the group or the proper conduct of the activity. Consequently, participation will be refused and/or the right to a refund will be forfeited.

The contracting of any activity/experience, either directly through the WEBSITE and the TuriTop integrated software or booking engine, implies the acceptance of each and every one of the General Conditions. Thus, at the time of contracting the activity/experience, the client must accept these General Conditions.

That, on the part of VULCANO TREKKING, I have been informed, in advance, of the route, which runs mainly through open-air places, as well as the main incidents that we may encounter on these paths. Therefore, I am aware of and assume the risks inherent to hiking in general, as well as the risks involved in the activity that I am going to carry out. I also understand that all sporting activities carried out in the natural environment involve an element of risk. Carrying out the activities accompanied by a local expert means that the activity is carried out with a ‘controlled risk’, however, there is no such thing as zero risk in these activities.

The activities depend on the weather conditions, the terrain and the people taking part. Any significant change in any of these factors may result in the MODIFICATION or SUSPENSION of the activity at the discretion of the guide.

1. PLACES WHERE THE TOURS ARE TAKEN

1. Local trails (SL) are the shortest, with distances of less than 10 kilometres and are marked with white and green signs.
2. Short trails (PR) are between 10 and 50 kilometres long and can be completed in one or two days. They are marked with white and yellow signs.
3. Long trails (GR) are longer than 50 kilometres and therefore require several days to complete. They are marked with white and red signs.

PLEASE NOTE: Our hiking routes are carried out in accordance with safety and environmental regulations, usually via the network of trails approved by the Canary Islands Mountaineering Federation (FECAMON). However, there are cases (such as paths, right-of-way passages or natural tracks) which, although visible, are not signposted by FECAMON.

1. PRICES

The services included in the final price of the activity/experience are indicated in the detailed technical sheet on the website. The final price includes indirect taxes (7% IGIC).

Our services always include:

• Full insurance: third-party liability, accidents, emergencies and rescue.
• Professional mountain guide and official Canary Islands tourist guide.
• Transport included from and to the accommodation.
• Bottle of water and snack.
• Trekking poles.

PLEASE NOTE: For each activity or tour, please check the pick-up points and whether the price includes a ferry (in the case of Lobos), admission to museums or churches, and lunch or dinner.

1. BOOKING PROCEDURES

• You can book an activity/experience that is published on the WEBSITE and the TuriTop integrated booking software or engine by filling in the necessary fields.
• Via email and social networks such as Instagram, WhatsApp or LinkedIn.
• Through external agents, excursion companies and online travel agencies (Get Your Guide, Civitatis, Viator, Buendía, MTS, Der Touristik, etc).

The booking will be confirmed once payment has been made and the booking confirmation will be notified by email and/or WhatsApp.

1. CANCELLATION POLICY

The cancellation of a booking by the client, prior to its confirmation, does not incur any cost.

In case of cancellation of the activity/experience, once the booking has been confirmed, the client is entitled to a refund, with prior notice:

• Free cancellation up to 24 hours before the start of the activity.

• No refund will be given if you cancel less than 24 hours before the start of the activity. 

In exceptional circumstances, 100% of your booking fee will be refunded in the following cases:

• The minimum number of participants required for the tour is not reached.
• Weather warnings or alerts, or emergency declarations issued by the Canary Islands Government or AEMET (State Meteorological Agency)
• Force majeure.

The contact details for requesting cancellation and reimbursement are: vulcanotrekking@gmail.com and +34 608098383.

In any case, if the client has contracted any independent services provided by third parties (such as transport, other excursions or visits) that are not included on the VULCANO TREKKING website, the client will be responsible for managing any issues related to the cancellation of the contracted services.

VULCANO TREKKING will not be obliged to compensate the client in the following cases:

• When the cancellation of the activity/experience is due to force majeure, understood as abnormal and unforeseeable circumstances beyond the control of the party invoking it, the consequences of which could not have been avoided even with due diligence.

In no case shall the independent services provided by third parties, therefore not included in the activity/experience offered by VULCANO TREKKING, contracted directly by the client

In the event that the client voluntarily chooses to abandon the activity/experience.

1. VOLUNTARY WITHDRAWAL FROM THE CONTRACTED SERVICES

In the event that the client voluntarily chooses to abandon the activity/experience, they will be obliged to give the guide a signed document declaring their voluntary decision to withdraw.

In any case, the delivery of said document cannot guarantee the immediate abandonment of the activity/experience and this will be subject to factors such as weather conditions or the availability of adequate means of transport.

The costs generated by the voluntary abandonment of the event for any reason other than accident, illness or some kind of discomfort will be at the expense and risk of the client, whatever the nature of said costs (transport, accommodation, etc.).

1. CANCELLATION/CHANGES BY VULKANO TREKKING

VULCANO TREKKING undertakes to provide its clients with all the contracted services under the stipulated conditions and characteristics. In the event that, prior to the start date of the activity/experience, VULCANO TREKKING is forced to cancel or significantly modify any aspect of the activity/experience, including the price, VULCANO TREKKING shall immediately notify the client.

In such an event, and unless the parties agree otherwise, the client may choose to:

• Terminate the contract without penalty.
• In the case of rescheduleable and/or periodic activities, the participant may be offered an alternative date depending on the needs and availability of VULCANO TREKKING.

We reserve the right to alter or cancel all or part of the excursion/experience in the event of events beyond the control of VULCANO TREKKING. Reasons for doing so may include, but are not limited to, such matters of force majeure, extreme adverse weather conditions or weather warnings, natural disasters, strikes or civil unrest, terrorist activities, fires, floods and the like. Cancellations due to force majeure will NOT result in a refund.

Under no circumstances can VULCANO TREKKING be held responsible for weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.

Exceptionally, 100% of your booking will be refunded in the following cases:

• The minimum number of participants required for the tour is not reached.

• Weather warnings or alerts, or emergency declarations issued by the Canary Islands Government or AEMET (State Meteorological Agency)
• Force majeure.

1. RIGHT OF ADMISSION

VULCANO TREKKING reserves the right to refuse admission or participation in an activity/experience, even once it has begun, to those persons whose inadequate physical condition, lack of equipment, inappropriate clothing or technical training prevents the normal development of the activity or endangers their physical integrity, that of the other participants or that of the guide/person in charge/companion of the activity.

People aged 69 or over or under 9

The participant declares that they have been expressly informed that the insurance policies taken out by Vulcano Trekking may impose limitations or exclusions on cover depending on the participant’s age, including people aged 69 or over and under 9.

Consequently, the participant (or their parent/legal guardian in the case of minors) acknowledges that they are aware of this circumstance and agrees to participate voluntarily in the activity at their own personal risk, further declaring that they are in a fit state to undertake it.

The company expressly recommends taking out supplementary personal accident and assistance insurance appropriate to the activity.

Participation will always be subject to the safety assessment carried out by the guide in charge and to the specific conditions of the activity.

1. TRANSPORT CONTRACTED TO THIRD PARTIES

Only in some cases, the transport included in the price of the activity/experience is indicated in the detailed programme. In general, the transport included is all the transport needed between the start and end points of the activity/experience.

In the event that the client requires transport not included in the detailed programme, VULCANO TREKKING will not be held responsible.

1. OBLIGATIONS AND RESPONSIBILITIES OF THE CLIENT

All clients, without exception, must carry their original and valid personal documentation with them. Minors under the age of 18 must be accompanied by a parent/legal guardian.

You must inform us in writing of any medical condition that requires attention or medication before your activity/experience begins.

By booking with us, you accept responsibility for any damage or loss caused by you. Full payment for any damage or loss must be paid directly to the owner at the time. If you fail to do so, you will be responsible for settling any claims (including legal costs) subsequently made against us as a result of your actions.

VULCANO TREKKING is not responsible and declines any responsibility for the loss of personal/rented items on its tours, even if they are left in the vehicle and suffer theft.

That, on the part of VULCANO TREKKING, I have been informed, previously, that participants must have the necessary clothing, footwear and equipment for the activity to take place comfortably and safely. This equipment includes:

• Suitable footwear for the countryside, lightweight but resistant with a good grip sole and sufficient foot protection.
• Warm or waterproof clothing appropriate for the expected weather.
• Cap or hat, sunscreen and sunglasses.
• Mobile phone (emergency phone number 112).
• Water and some food.

The client expressly states that they are physically prepared to carry out this activity, are in good general health, and do not suffer from any illness, physical impediment or injury that may be aggravated by their participation in this activity. Therefore, they do not suffer from any illness or physical or psychological limitation that would incapacitate them or make it difficult for them to carry out the planned activities to any degree or put their own life at risk. In any case, if they suffer from any ailment, allergy or significant illness, they are responsible for following medical prescriptions in this regard, administering the indicated medication and for the risks that participating in this activity may have for them. If during the walk they suffer any type of injury or any other circumstance that could seriously harm their health, they undertake to inform those responsible immediately.

Furthermore, the client is aware that this type of hike, taking place in a rural environment, often in places that are difficult to access, carries an additional risk for the participants. Therefore, I assume that this risk may cause accidents that result in very serious injuries which may be life-threatening. For this reason, I declare that I am attending of my own free will and initiative, fully assuming the risks and consequences arising from my participation.

When travelling through the terrain, participants will take extreme precautions to avoid accidents, always following the instructions of those in charge (especially when they expressly limit the places where they can pass), observing prudent behaviour at all times. Special attention should be paid to escarpments in the terrain, to loose rocks underfoot and to those that may detach from the slopes.

When travelling on foot along roads or paths, it will be the responsibility of each participant to observe the rules prescribed by the highway code, to walk on the left, to walk off the road or on the hard shoulder whenever possible, to pay attention to passing vehicles and to wear a reflective vest if they have one.

I undertake to be careful with the flora, fauna and gea of the place. Not being able to collect samples from the site.

1. SUPERVISOR AND SAFETY MEASURES

VULCANO TREKKING guides are qualified professionals with the theoretical and technical knowledge necessary to carry out the activity or activities to be carried out during the activity/experience contracted by the client. The main task of the guide is to bring the event to a successful conclusion and to ensure the safety of all participants. In this sense, although all opinions on situations that arise during the course of the event will be valued, it is the guide who will be responsible for making the final decisions on any issue that affects the functioning or safety of the participants.

If the client's failure to heed the guide's instructions implies an obvious risk to the whole group, to any of its members or to the client him/herself, the client will be fully responsible for any possible consequences.

The guide will have the power to request the evacuation of a client for reasons of illness, accident or for any other reason that compromises the safety of the group or of the client him/herself. In this case, the client may not claim a refund, either total or partial, of the price of the activity/experience from VULCANO TREKKING.

Participants must comply with the following safety measures during the activity:

• Follow all instructions from the guide at all times.
• Always stay with the group (do not separate) and avoid leaving the trail or path.

Do not take any action that has not been previously supervised by the guide.

Inform the guide of any personal problem or difficulty that may arise during the activity.

1. PHOTOGRAPHIC/VIDEO FILES

VULCANO TREKKING will be the owner of the photographic/video files generated during the activities/experiences organised by it. These may be used on its website or in any other medium, to promote or sell its events to third parties or for any other purpose it deems appropriate. The client's non-acceptance of this condition must be communicated in writing to VULCANO TREKKING.

1. USE OF PHOTOGRAPHIC FILES TRANSFERRED TO VULKANO TREKKING BY THE CLIENT

VULCANO TREKKING undertakes to respect the property rights of the photographic archives that the client transfers to it with the aim of being used on its website or in any other medium, to promote or sell its events to third parties or for any other purpose it deems appropriate. It also undertakes not to transfer these archives or any type of total or partial reproduction to third parties.

1. INSURANCE

All VULCANO TREKKING activities include civil liability, accident and rescue insurance, with the limits imposed by the current Active Tourism law of the Government of the Canary Islands.

However, we recommend that you take out comprehensive insurance cover for cancellations, personal luggage, money, medical expenses, personal accidents and civil liability before travelling.

Please note the following:

Insurance does NOT cover people under 9 or over 69 years of age.

Medical Assistance Insurance only provides cover for injuries or accidents that take place during the activity (it is not valid for incidents that may arise when travelling to the place where the activity takes place before or after it).

Medical Assistance Insurance only provides cover during your trip to Fuerteventura. Any expenses incurred at the end of your stay on the island are not covered.

1. COMPLAINTS

If you wish to make a formal complaint against VULCANO TREKKING, your complaint must be made in writing. The complaint form is available by emailing vulcanotrekking@gmail.com.

Cancellation and refund policy

The cancellation of a booking by the client, prior to its confirmation, does not incur any cost.

In case of cancellation of the activity/experience, once the booking has been confirmed, the client is entitled to a refund, with prior notice:

• Free cancellation up to 24 hours before the start of the activity.
• No refund will be made if cancelled less than 24 hours before the start of the activity.

The contact details for requesting cancellation and refund are: vulcanotrekking@gmail.com and +34 608098383.

Exceptionally, 100% of your booking will be refunded in the following cases:

There is not a minimum of 2 people to carry out the activity.

Weather warnings or emergency declarations from the Government of the Canary Islands or AEMET.

In any case, if the client has contracted any independent services provided by third parties (such as transport, other excursions or visits) that are not included on the VULCANO TREKKING website, the client will be responsible for managing any issues related to the cancellation of the contracted services.

VULCANO TREKKING will not be obliged to compensate the client in the following cases:

• When the cancellation of the activity/experience is due to force majeure, understood as abnormal and unforeseeable circumstances beyond the control of the party invoking it, the consequences of which could not have been avoided even with due diligence.

In no case shall the independent services provided by third parties, therefore not included in the activity/experience offered by VULCANO TREKKING, be contracted directly by the client.

In the event that the client voluntarily chooses to abandon the activity/experience.

VULCANO TREKKING undertakes to provide its clients with all the services contracted with the stipulated conditions and characteristics. In the event that, before the start date of the activity/experience, VULCANO TREKKING is forced to cancel or significantly modify any aspect of the activity/experience, including the price, VULCANO TREKKING must immediately notify the client.

In such an event, and unless the parties agree otherwise, the client may choose to:

• Terminate the contract without penalty.
• In the case of rescheduleable and/or periodic activities, the participant may be offered an alternative date depending on the needs and availability of VULCANO TREKKING.

We reserve the right to alter or cancel all or part of the excursion/experience in the event of events beyond the control of VULCANO TREKKING. Reasons for doing so may include, but are not limited to, such matters of force majeure, extreme adverse weather conditions or weather warnings, natural disasters, strikes or civil unrest, terrorist activities, fires, floods and the like. Cancellations due to force majeure will NOT give rise to a refund.

Under no circumstances can VULCANO TREKKING be held responsible for weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.

• PROPERTY DAMAGE AND PERSONAL INJURY

VULCANO TREKKING accepts no liability for any damage to or loss of participants’ personal belongings. Nor does it accept liability for any property damage or personal injury suffered by participants as a result of their failure to comply with the safety, environmental and company regulations mentioned above.